Delivery

All orders are packaged in our eco friendly cartons with frozen ice-gel packs to preserve the temperatures. Our packaging maintains food at fridge temperature for 48 hours.

You will receive your order within 2-5 working days. England, Wales and Scotland (excl. Scottish Highlands and Islands)

Flat rate charge for up to 10KG Delivery £6.50

Orders over 10kg  and up to 15kg are £7.80. You will be notified by email the day your order is shipped. Our delivery times are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier.

We use a third party courier and delays can happen. If your order is for an event such as a birthday, a party or a wedding we would always recommend allowing a day or so leeway, just in case.

Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.

Cancellations

 

If you wish to cancel your order, please contact our customer care team at parsonsnose@btconnect.com or by telephone on 01600 740441 between 08:00 and 17:00, Monday to Friday. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched.

If we receive notice of your cancellation in time we will cancel the order and we will not debit your card. However, if your order has already been dispatched, it is too late for The Parsons Nose to offer you a refund and you will be obliged to pay for the products.

Returns and Refunds 

 

We do not accept returns.

Refunds can be made in the case of faulty products. Evidence of faulty goods must be supplied and where appropriate we will ask for items to be returned for inspection.

None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

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