CUSTOMER CARE

Terms & Conditions

 

1. Seller and Customer:

The Seller is The Parsons Nose, registered in England and Wales No. xxxxx. VAT registration number 447447623 These terms and conditions (of which the Security and Privacy Policy form a part) apply to all orders which you, the customer (“you” or “your”) place using this website www.theparsonsnose.com 

2. Order process and registration: 

Once you make an order, we will choose to accept it or not and will check your card details and your address. If we are satisfied then we will take payment from your card.

Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible and offer an alternative. If the alternative is not suitable then a full refund will be given if you have already paid for the goods.

We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.

Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail.

The contract will be formed at the place of dispatch of the goods, namely the UK.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3. Pricing

Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated.

All prices displayed on the Website include Value Added Tax (VAT) which will be charged at the current rate when applicable.

Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the Website from time to time.

4. Payment

You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.

We can also now accept payments by PayPal. Simply select the PayPal logo in the Checkout and follow the on screen instructions.

Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our privacy policy.

 

Privacy Policy

 

THE PARSONS NOSE (‘We’) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, and, subject to limited exceptions, we do not collect personal data about you unless you contact us.  Any personal data we do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. What Does This Policy Cover?

  • This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. What Data Do We Collect?

  • 2.1 Personal information you are asked to supply or you supply voluntarily as part of the registration.

  • 2.2 Users’ Internet Protocol (IP) addresses, which are automatically logged by our web server.

  • 2.3 Cookies are small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the Site also use persistent cookies which are permanently stored on the users’ computer. We will use such cookies to identify unique users to the Site. They are not cross-referenced with any other information such that an individual person could be identified.

  • 2.4 Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

  • 2.5 If you send us an email, we may collect your name, your email address, and any other information which you choose to give Us.

  1. How Do We Use Your Data?

  • 3.1 Any personal data we hold will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

  • 3.2 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

  • 3.3 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority

  1. How and Where Do We Store Your Data?

  • 4.1 We only keep your personal data for as long as we need to in order to use it, and/or for as long as we have your permission to keep it.

  • 4.2 Your data will only be stored in the UK.

  • 4.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure any data we hold about you.

  1. How Can You Access Your Data?

  • You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.

  1. Contacting Us

  • If you have any questions about Our Site or this Privacy Policy, please contact us by email at parsonsnose@btconnect.com by telephone on 01600 740441

  1. Changes to Our Privacy Policy

  • We may change this Privacy Policy from time to time. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

General 

 

Our products are produced using artisan methods and therefore subject to seasonal availability and changes in shape/ size etc. All measurements and weights are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.

If a product that has been ordered is unavailable, in the first instance we will replace it with a similar product that is like-for-like in terms of quality, type, origin and price. In the second instance, if this is not possible, we will contact you to discuss a replacement.

Except in relation to the description of products available for order from the website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

 You may access and use The Parsons Nose website for your personal, non-commercial use. You may not use The Parsons Nose website or its contents for any commercial purposes without prior consent from one of the Directors or The Parsons Nose.

The Parsons Nose website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.

We do not represent or warrant that the material contained in The Parsons Nose website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Parsons Nose website is provided “as is”. Accessing The Parsons Nose website is entirely at your own risk.

The Parsons Nose website may occasionally include links to third party web. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy and such other policies as we may notify you of.

You will be subject to the policies and terms and conditions in force at the time you use The Parsons Nose website or order items from The Parsons Nose website. Changes which we are required to make by law could apply to orders which you have already made.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of The Parsons Nose website, or the use by any other person accessing The Parsons Nose website using your shopping account and/or your personal information.

Last Updated May 2020 © The Parsons Nose.

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